Returns & Warranty
Returns and exchanges within 7 days.
iWeb Garage accepts returns and exchanges for both defective and non-defective new products when the request is made within 7 days of delivery.
Eligible products must be unused, uninstalled and in their original condition, with their packaging and labels intact. Every return is inspected before approval.
Contact iWeb Garage with the order details and product photos before bringing an item to the confirmed in-store return location.
Support review
Share order details
Send order number, customer details and the issue you noticed.
Send photos
Photos of the item, packaging, labels and old part help review the case.
Review next steps
An eligible return is exchanged or refunded after inspection. Customers receive approved refunds within 2 days.
7-day return window
Contact us within 7 days of delivery to request a return or exchange.
New condition required
Products must be unused, uninstalled and returned with their packaging and labels.
No restocking fee
Eligible returns and exchanges are accepted without a restocking fee.
Important notes
How the policy works.
This policy applies to new products sold by iWeb Garage. Returns and exchanges require support authorization and inspection.
Defective and non-defective products
Both are eligible when they meet the new-product condition requirements and the request is made within 7 days of delivery.
In-store return method
Contact support first, then bring the authorized return to the confirmed iWeb Garage return location.
Refunds
There is no restocking fee. Customers receive approved refunds within 2 days after inspection.
Exchanges
Eligible exchanges are accepted. If a suitable replacement is unavailable, the customer may choose a refund.
Warranty claims
Warranty questions outside the standard return window are reviewed separately under the applicable product or supplier warranty.